„Nothing ever becomes real till it is experienced.“ – John Keats
IHG Brilliant Basics – YTD ScoreCard – Base unit
IHG Way of Sales
MeetingBroker/LeadShare
MICE Conversion
Perform & Price optimization
Revenue Training
(Green = pass / Yellow = On target / Red = failed)
Upselling for Front Office
Hotel Marketing Standards
Email capture
Online Reputation
IHG Way of Sales
Target set by IHG and measured on a annual basis.
YTD 9 out of 10
Latest rating (January 2015)
Regional Performance (All operating units)
Target set by IHG and measured on a annual basis.
YTD 8,4 out of 9,8
Latest rating (January 2015)
IHG 10 Hotel Metrix YTD ScoreCard – Base unit
Standards
Loyality Recognision
Problem Handling
HeartBeat
Employee Engagement
Target set by IHG and measured on a annual basis.
(Green = pass / Yellow = On target / Red = failed)
RevPar
RGI (Revenue Generation Index)
F&B revenue
TGOP (Target Gross Operating Profit)
GOP (Gross Operating Profit)
10 out of 10
(IHG Full House Club)
Regional Performance (All operating units)
Target set by IHG and measured on a annual basis.
YTD 7 out of 10
Latest rating (January 2015)
Latest Personal Performance Review by Area General Manager, IHG North Vietnam
Key objectives within my role (Key Performance Index)
5 out of 5
Latest rating (January 2015)
Revenue Generation/ Cost efficiency
Forecasting and systematic
Winning matrix (financial key measurements)
Area alignment, training & development
Employee survey
E-commerce/ E-marketing & Cymfony maestro sentiment
Brand compliance
Leadership Competencies within my role (Key Performance Index)
3,63 out of 5
Latest rating (January 2015)
Brand Hearted
Think Ahead
Champion Change
Lead and Develop
Work Collaboratively
Overall Annual Performance Rating 2014
4 out of 5
Latest rating (January 2015)
Measurement specifications:
(5) Exceptional Performance: Consistently exceeds all the expectations for their objectives and leadership behaviours.
(4) Consistent Over Performance: Frequently exceeds expectations for their objectives and leadership behaviours against an already stretching set of standards.
(3) Very Good Performance: Meets expectations for their objectives and leadership behaviours. This is a rating that any person should feel proud of.
(2) Mixed Outcomes: Meets some expectations for their objectives and leadership behaviours. With focus, the potential to raise performance exists.
(1) Unacceptable Performance: Does not meet expectations for their objectives and leadership behaviours. A performance improvement plan needs to be in place.